Pam is the Business Development Manager at CargoEZ and writes about the real-world challenges behind freight forwarding — from shipment operations and rate management to customs, documentation, customer communication, and logistics technology. Her focus is on making complex freight topics easier to understand and more useful for the people working in the industry every day.

Before moving into her current role, she spent 8+ years working with a freight forwarding company, gaining firsthand experience of the processes, pressures, and problems freight teams deal with. From managing shipment requirements and coordinating with different stakeholders to dealing with tight timelines, changing customer demands, and operational bottlenecks, she understands that freight forwarding rarely goes exactly as planned.

That experience influences the way she approaches her writing. Instead of focusing only on industry terminology or software features, she looks at the problem behind the process — why teams struggle with certain workflows, where manual work slows them down, and what can make everyday freight operations more efficient.

In her role as a Business Development Manager, she continues to work closely with freight forwarding businesses, giving her an ongoing view of the challenges faced by forwarders across different markets and shipment types.

Her articles cover freight forwarding, international shipping, logistics operations, customs processes, freight technology, and business challenges within the industry. She aims to turn practical industry experience into clear, actionable insights that freight professionals can relate to and use.