Overview
For nearly four decades, Air7Seas has been a key player in international freight movement, providing seamless air, sea, and multimodal shipments to clients worldwide. Focused on service quality, transparency, and precision, Air7Seas combines over 40 years of experience with a team of more than 100 certified professionals to deliver dependable logistics solutions.
They handle everything from hazardous and perishable cargo to large project shipments and customs brokerage, providing a full range of services across air, ocean, ground, and rail. Covering service to over 150 countries and managing more than one million cargo movements, Air7Seas has established a strong and reliable logistics network that allows clients to ship their goods with speed, accuracy, and security.
Doug Roderick
Operational Challenges
As Air7Seas expanded its global operations, the growing shipment volumes began to strain its manual systems. Processes that once worked efficiently started causing delays, data mismatches, and rising costs.
While the service quality remained strong, internal systems needed an upgrade to meet modern logistics demands. Tracking shipments became complex, documentation piled up, and teams spent more time fixing errors than focusing on new business.
1. Lack of Real-Time Cargo Tracking
Limited shipment visibility created communication gaps, affecting delivery time and causing delays. Additionally, without any real-time data or shipment status, staff spent excessive time handling customer queries, leading to frustration and slower decision-making.
2. Manual documentation overload
Paperwork slowed down daily operations and consumed valuable resources. Preparing and reviewing key documents, like bills of lading, quotations, and invoices, took time and effort. Such repetitive manual tasks lowered employee productivity.
3. Inconsistent Data Across Systems
Managing customer data, shipments, and billing through spreadsheets led to confusion and inconsistencies. Mismatched records often affected transparency and accuracy. These data inaccuracies affected customer trust.
4. High Operational Workload
Handling freight operations manually can be time-consuming. Teams spent long hours tracking shipments, preparing documents, and cross-verifying data instead of focusing on growth or customer engagement. This slowed down the entire operation and drove up costs.
The Solution
As operational challenges began to impact efficiency and customer satisfaction, Air7Seas decided to upgrade. That’s when the company turned to CargoEZ, a modern freight management platform designed to bring automation, visibility, and accuracy to logistics operations.
With CargoEZ, Air7Seas was able to move from time-consuming manual work to a fully digital and integrated workflow. Here’s how each feature directly addressed its biggest pain points.
Centralized Shipment Tracking: Real-time visibility across air, sea, and multimodal shipments gave Air7Seas accurate, up-to-the-minute updates. This eliminated the confusion and delays caused by limited tracking, which enables the staff to respond quickly to customer inquiries and earn their trust.
Automation of Manual Processes: Manual paperwork was replaced with automated digital workflows. Important documents like bills of lading, quotations, and invoices were generated and stored digitally, reducing human errors and saving employees valuable time previously spent on repetitive, time-consuming tasks.
Integrated Data Management: Customer data, shipment, and billing information were consolidated into a single, accessible system. This eliminated the inconsistencies and gaps caused by managing data in separate spreadsheets, improving billing accuracy and strengthening customer trust.
Streamlined Workflow and Precise Documentation: CargoEZ simplified complex workflows, ensuring that every shipment and document was handled precisely. This reduced the errors, sped up compliance checks, and allowed Air7Seas to operate more efficiently with fewer or no mistakes.
Results
The partnership between Air7Seas and CargoEZ demonstrated how modern freight software can revolutionize traditional logistics operations. It ensures and enables the freight forwarders to scale confidently and remain competitive in global trade.
Delivery
Delay
20% reduction
Annual
Savings
$15,000 from reduced manual work
30% increase through digital workflows
Document
Errors
40% fewer errors, better compliance
25% increase with faster, reliable updates